Privacy Policy

About this policy

This Privacy Policy describes how Bluewater IT Pty Ltd (Bluewater IT, we, us or our) handles personal information collected through our website and in the course of providing IT support, cyber security, website and related services.

Information we collect

The personal information we collect depends on how you interact with us. It may include:

• your name, business name and contact details;
• information you include in an enquiry, support request or other communication;
• details needed to provide, administer or invoice for our services;
• technical information recorded by our website or hosting systems, such as an IP address, browser type, requested pages, timestamps and security logs; and
• any other information you choose to provide to us.

Please avoid sending passwords, payment card details or other highly sensitive information through the website contact form.

How we collect information

We generally collect information directly from you when you use our contact form, call or email us, request support, become a customer or otherwise deal with us. We may also receive relevant information from your authorised staff, service providers or business contacts.

Why we use your information

We may use personal information to:

• respond to enquiries and support requests;
• provide and manage our services;
• communicate with customers and maintain business records;
• operate, secure and improve our website and systems;
• meet legal, accounting and regulatory obligations; and
• investigate or prevent fraud, misuse and security incidents.

We do not sell or rent personal information.

Disclosure to other parties

We may disclose personal information where reasonably necessary to service providers that help us operate our business, such as website hosting, email, backup, accounting and professional advisers. We may also disclose information where you authorise us to do so, where required by law, or where necessary to protect our rights, systems or customers.

Some technology providers may store or process information outside Australia. The locations can vary according to the provider and service being used. Where appropriate, we take reasonable steps to ensure service providers handle information securely and consistently with applicable privacy requirements.

Cookies and website data

Our website may use cookies and similar technologies that are necessary for website operation, security and administration. Web servers may also create technical logs when pages or files are requested. You can control cookies through your browser settings, although blocking necessary cookies may affect some website functions.

Security and retention

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as it is reasonably needed for the purposes for which it was collected, to provide services, maintain appropriate business records or meet legal obligations. Information that is no longer required may be deleted, destroyed or de-identified.

Access and correction

You may ask us to provide access to personal information we hold about you or to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details on this page. We may need to verify your identity before processing a request, and exceptions permitted by law may apply.

Privacy complaints

If you have a concern about how we have handled your personal information, please contact us and describe the issue. We will review the matter and respond within a reasonable time. If you are not satisfied with our response and the Privacy Act applies, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au ↗.

External links

Our website may link to websites operated by other organisations. We are not responsible for the privacy practices or content of those external websites.

Changes to this policy

We may update this policy when our services, practices or legal obligations change. The current version will be published on this page.

Last updated: 24 September 2026